Shenzhen Mach Industrial Co., Ltd
19 YEARS ONLY FOR OEM/ODM
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FAQ
Please read carefully before you order.
About Us:
Q:Are you factory or not?
A:Yes,we are shen zhen factory,welcome to visit us,location you need please contact us.
About Quality:
Q:Why choose us?
A:We are Top seller in alibaba please check the Prize for alibaba issued for us.
Q:What about quality?
A:We guaranty 100% inspection goods before delivery.
Q:What if goods are defect when I receive it?
A:We well packed all the goods with export standard carton,but if carton broken when you get the goods,please open the carton and check the quantity is correct as you order ,also if package is broken please keep the photo proof and ask the courier compensation,also if you need help please contact us with your proof.and when you sign your name in the tracking no. bill,please remark the problem and keep the bill photo proof. Q:How long is the warranty?
A:Caculate from the day goods dispatch(alibaba dispatching time),in 45days,any quality issue except courier damage/man-made broken,you can share us the vedio to email us to ask refund or replace new one for you,please know that we only replace the defect parts in your next order.
Q:If my customer return the goods out of the warranty time what should I do?
A:We can sell you the defect parts by cost,so you can replace to your customer.
About Price:
Q:Is that possible lower the price if I have big quantity?
A:yes,if goods over 1000pcs,you can contact us to discuss.
Q:Why you price is higher than other supplier?
A:please check our review we only sell quality products,we pay more for quality control,if you need cheapest goods,sorry,we are not match to do business.
About OEM,
Q:Can you do OEM or ODM for us?
A:Yes,OEM MOQ is 3k quantity,if you need less quantity the cost will be higher as package need to be higher price,Delivery time is 7 to 10 days working days after confirm your OEM package.
About delivery time:
Q:How long we can receive the goods after I paid the order?
A:Usually we ship our goods in second day after get your payment except OEM service/Chinese legal holiday.If you choose Seller's shipping method,it will ship by post,in 15 to 25days will arrive to you,USA usually 9 to 15days.If you choose DHL/UPS usually in 9days you get the parcel.After 2days usually we get tracking no. We will share to you except we are in holiday. About How we can start order?
Q:How to start order?
A:1,Click START ORDER.2,Choose the color you want and put in the CART,3,fulfill your address with correct address with correct mobile and correct post code,your full name,MUST BE FULL NAME.4,Pay the order.If you offer us wrong information,delivery will delay until you offer us correct information.
About payment terms.
Q:What is payment terms?
A:1,alibaba trade assurance By BOLETO, mastercard, visa, e-Checking, PAYLATER, T/T,LC.credit card is most fast way money in 2H. A:Wechat pay,RMB bank payment,Western union,hsbc account.
About gift:
Q:What I can get the gift if I leave a 5 star review?
A:1,thanks for your satisfaction 2,when you repeat order you show us your good review,and you gonna get one free sample from us,please contact us as free sample one month only 30pcs available.
About dispute:
Q:When I contact you,you don't reply,can I open the dispute?
A:Please contact us for your problem you facing,we usually will feed you back in 24H except we are in holiday,so please give us at least one chance to discuss before you open dispute.
Our working time:
A:From monday to saturday 9am to 5am Beijing time usually except we are in holiday.